Client Services Supervisor (Corporate Banking)

A growing financial institution in the Channel Islands is seeking a Client Services Supervisor to join its corporate banking division in Jersey.

This is a supervisory role with hands-on client management responsibilities, ideal for someone with a strong background in front-office banking and a passion for team leadership.

Key Responsibilities:

• Supervise and support two junior account managers, including identifying training needs
• Manage a personal portfolio of corporate banking clients
• Collaborate closely with senior leadership to align processes across Jersey and Guernsey
• Act as a point of escalation for client issues and ensure service excellence
• Contribute to operational efficiency and continuous improvement initiatives
• Support cross-functional projects and system enhancements
• Maintain strong internal relationships with relationship managers and other departments

Candidate Profile:

• Minimum 5 years’ experience in front-office client support within financial services (corporate or private banking)
• Proven ability to manage both people and client portfolios
• Strong organisational and administrative skills
• Adaptable, resilient, and proactive in a dynamic, growth-focused environment
• Comfortable working in a small, close-knit team with a collaborative culture
• Willingness to travel occasionally to Guernsey for meetings and training

Additional Information:

• The role reports directly to a senior manager overseeing account managers across the Channel Islands
• Opportunities for internal development, formal qualifications, and career progression are actively supported