Fund Client Service Director

A prestigious firm is seeking a Guernsey Fund Client Service Director to lead strategic and operational service delivery.

While primarily focused on funds, the role also oversees corporate and private wealth teams. Reporting to the Managing Director, the position collaborates with the Group Head of Funds and Group Commercial Director.

Key Responsibilities
People:

• Optimise local team structure and integrate with other jurisdictions.
• Lead recruitment, ensuring adequate resourcing for team objectives.
• Implement training plans and oversee performance management to align individual and team goals.

Client:

• Ensure client service excellence by monitoring KPIs and reporting to leadership.
• Manage client relationships, overseeing end-to-end service delivery.
• Act as signatory and board member for client entities.

Governance & Regulatory Compliance:

• Serve as board member and lead Guernsey Funds Strategy.
• Ensure full compliance with legal and regulatory requirements.
• Enhance and monitor controls for the Funds team in line with group policies.

Financial:

• Manage team budgets, focusing on profitability, recoverability, and cash collection.
• Meet business development targets in collaboration with the Group Commercial Director.
• Contribute to thought leadership initiatives.
• Qualifications & Experience
• Degree and/or relevant professional qualification.
• 10+ years’ experience in offshore financial services, particularly in Fund Administration.
• Proven leadership and client service excellence.
• Previous director experience on regulated client and operating company boards.

Skills Required

• Strong knowledge of administration and client service excellence.
• Expertise in local regulatory, tax, legal, and governance frameworks.
• Experience in risk management and governance roles.
• Strong communication and stakeholder management skills.
• Ability to mentor high-performing teams and develop strategic technology solutions.